For existing clients

Need help now?

Call the office closest to you. Our hours are Mon to Fri, 8am to 5pm.

Office hours: Monday to Friday, 8:00am to 5:00pm

After hours

Managed clients have after-hours support for network and server issues.

To open a ticket or set up a remote session, call us or email sales@zumatech.com.

Quick checks

A few things to try and note down. They often fix the problem, and they always make the call shorter.

Restart the device
Many problems clear after a full restart. Save your work first, then let it finish starting up.
Note the exact error message
Write down the wording, or take a photo of the screen. A photo helps us find the cause faster.
Have the device name handy
You can usually find it in Settings, under About.
Check who else is affected
Ask a colleague if they see the same thing. It tells us whether the problem is one device or the whole network.
Think about what changed
A recent update, a new app or a moved cable is often the clue we need.

Questions

Not a client yet? Tell us how your IT is set up today and where it gets in your way. An account executive will contact you personally.